The Customer has the right to withdraw from this Contract, without penalty and without specifying the reason, within 15 working days from the day of receipt of the Products.
This intention must be communicated to the seller by means of the appropriate form found here and in the order confirmation email.
The customer who purchased in Italy will then be able to return, at the Company’s expense, the Products purchased in the term of thirty (30) days from their delivery, provided that they have not been even partially used, and thehe Company undertakes to make a refund of the sums already paid by the Customer as soon as possible and in any case within the term of thirty (30) days from the date on which it became aware of the exercise of the right of withdrawal by the Customer.
The Customer must return to the Company the undamaged and unused Products, even partially, in their original packaging, and in the outer package carefully opened and then closed or in a new package made by the same, suitable for transport, closed and not accessible, delivering them, to the express courier indicated by WineWAS, Within fifteen (15) working days after sending the notice of intent to withdraw and therefore in the maximum time of thirty (30) days From the receipt of the goods themselves.
In this way, the return shipping costs remain the responsibility of WineWAS.
If the delivery of the Products has taken place outside the Italian territory, the costs necessary for the return of the purchased Products shall be borne by the Customer. For more information about how to return, the Company invites the Customer to contact it at info@winewas.com.
If the withdrawal is exercised by the Customer in accordance with the terms and procedures described above, the Company undertakes to refund, to the credit card used for payment or through Paypal, the sums already paid by the same Customer as soon as possible and in any case within the maximum period of thirty (30) days from the date on which it became aware of the exercise of the right of withdrawal. If the terms and conditions for the exercise of the right of withdrawal are not respected, the Customer shall not be entitled to a refund of the sums already paid, but may request, at his own expense, the return of the Products in the state in which they were delivered by him to the Company. The Company will contact the Customer, by email, if his return cannot be accepted because it does not comply with the conditions herein.
The Customer acknowledges and is aware that he/she will not be able to exercise the right of withdrawal, for lack of the essential condition of integrity of the Product (packaging or its contents), in cases where the original wrapping containing the purchased Product is missing or damaged, or essential elements of the Product are missing.
The Customer acknowledges that the right of withdrawal cannot be exercised for highly perishable Products, which by their consistency and nature are likely to alter or deteriorate rapidly.
